At Alter Aspect, every item is printed to order and crafted with care. Because of this, we do not accept returns or exchanges for change of mind, wrong size, or color selection. However, we do offer a 12 hour cancellation window from the time of order before production begins. We stand by the quality of our gear and will make things right if your item arrives damaged or with a manufacturing error.
✅ What qualifies for a refund or reprint?
We offer free reprints or refunds for:
To request a refund or reprint, please contact us with the following:
You do not need to return the product. We’ll process everything based on image confirmation.
- Items that arrive damaged or defective
- Manufacturing errors
- Items that are significantly different from what was ordered
To request a refund or reprint, please contact us with the following:
- A clear photo of the issue
- A brief description of the problem
- Your order number
You do not need to return the product. We’ll process everything based on image confirmation.
⏳ Return Windows by Platform
For Etsy orders:
For website orders:
- You have 30 days from delivery to report any issues.
- This aligns with Etsy’s Purchase Protection program.
- Please contact us promptly so we can act within the allowed window.
For website orders:
- Please report any issue within 25 days of delivery.
- This ensures we have time to verify and process your request through our print partner.
🚫 What isn’t covered?
We are unable to offer refunds or reprints for:
We recommend double-checking size charts and color options before placing your order.
- Incorrect size or color ordered by the customer
- Minor variations in print placement (up to 0.5” tolerance)
- Delays caused by shipping carriers
- Orders reported after the return window
We recommend double-checking size charts and color options before placing your order.
🔁 Etsy Purchase Protection
If you ordered through Etsy and your item never arrives, arrives late, or arrives damaged, you may also be eligible for a full refund through Etsy’s Purchase Protection Program. Etsy may step in if an issue isn’t resolved within 48 hours of your report.
🚚 Returned-to-Sender Items
If an item is returned due to an incorrect or undeliverable address, we’ll happily resend it — but re-shipping costs are the buyer’s responsibility
💸 Refund Method
Refunds are processed through our print partner and returned to your original payment method or store account. If your purchase was made in a non-USD currency, the refund may return directly to your original source.
🕶 Final Word
We don’t believe in overproduction. Every piece is made just for you — signal-coded, street-aligned, and story-infused. If anything ever feels off, we’ll do our best to make it right.
If you’re unsure or need help, just reach out. We’re here.
If you’re unsure or need help, just reach out. We’re here.
